Privacy Policy

At Vify, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify Order Printer & PDF Invoice application.

This Privacy Policy applies to the Vify website https://vify.ai and all applications published by Vify, including the Vify Order Printer & PDF Invoice app. This Policy does not apply to the practices of third-party websites, services or applications. Vify is not responsible for the privacy policies and practices of third parties, including Shopify and other service providers.

1. INFORMATION WE COLLECT

Store Information

When you install our app, we collect the following information from your Shopify store:

• Store details: Store ID, Store domain, Store plan, Shop email
• Account information: Your name and email address as the store owner

Order and Customer Data

To generate invoices and packing slips, we access the following order information:

• Order details: Order ID, Order number, Order date, Total price, Currency
• Customer information: Name, Email address, Phone number, Billing and Shipping addresses
• Product information: Product names, SKUs, Quantities, Prices, Product images, Variants
• Shipping information: Shipping method, Tracking numbers, Shipping carrier
• Payment details: Payment method used (excluding sensitive payment data like credit card numbers)

App Usage Data

We collect information about how you use our app to improve our features:

• Installation data: Date of installation, upgrade, uninstallation
• Usage activity: Number of invoices generated, Templates used, Settings configured
• Technical data: Browser type, Device type, Operating system
• Support interactions: Live chat conversations, Support emails, Feature requests

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

• Generate documents: Create invoices, packing slips, and other PDF documents for your orders
• Customize templates: Store and retrieve your invoice template settings and customizations
• Email delivery: Send invoices and packing slips to your customers via email (if enabled)
• Provide support: Respond to your questions, comments, and customer service requests
• Improve features: Analyze usage patterns to enhance app functionality and user experience
• Technical maintenance: Detect, prevent, and address technical issues and security threats
• Compliance: Comply with legal obligations and Shopify's requirements

3. DATA SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Third-Party Service Providers

We use trusted third-party services to operate our app:

• Shopify: To access store data, process orders, and manage app installation
• Email services: To send invoices and notifications to your customers
• PDF generation: To convert HTML templates into PDF documents
• Analytics: To understand app usage and improve performance

These third parties may have access to your information solely to perform their functions on our behalf. They are obligated to protect your data and cannot use it for any other purpose.

Legal Requirements

We may disclose your information when required by law or to protect our rights, including:

• Complying with legal obligations or court orders
• Responding to requests from governmental authorities
• Protecting our rights, property, safety, or security
• Enforcing our Terms of Service and other policies

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. DATA STORAGE AND SECURITY

We implement appropriate technical and organizational measures to protect your data:

• Secure storage: All data is stored on secure servers with access controls and encryption
• Encryption: We use encryption to protect your information during transmission and storage
• Access controls: Only authorized personnel have access to your personal information
• Regular audits: We conduct regular security audits to ensure data protection

Data Retention

We retain your data as follows:

• Store data: Retained while the app is installed on your store
• Order data: Cached temporarily for document generation, not permanently stored
• Settings data: Retained while the app is installed
• Usage data: Retained for analytical purposes and app improvement

You can request deletion of your data at any time by uninstalling our app or contacting support.

5. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Objection: Object to processing of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request restriction of how we use your data

To exercise these rights, please contact us at support@vify.io. We may require verification of your identity before processing your request.

6. COOKIES AND TRACKING

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our app
• Improve our features and functionality
• Analyze app performance and user behavior

You can control cookie settings through your browser. However, disabling cookies may affect the functionality of our app.

7. DATA PROTECTION DISCLOSURES

We comply with applicable data protection laws including:

• GDPR: General Data Protection Regulation for European Union users
• CCPA: California Consumer Privacy Act for California residents
• PIPL: Personal Information Protection Law for China users

If you are located in the European Union, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

8. USE OF DATA FOR AI/ML MODELS

Vify does not use your data to develop, improve, or train generalized or non-personalized AI and/or ML models.

Any data collected from your store is used solely for the specific and personalized purposes described in this policy:

• Generating invoices and documents for your store
• Providing customer support to you
• Improving the app's features and performance

We commit that any user data collected will not be transferred to or used by third-party AI tools for the purpose of developing generalized/non-personalized AI/ML models.

9. CHILDREN'S PRIVACY

Our application is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@vify.io, and we will take steps to delete such information.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification through the Shopify app interface (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. THIRD-PARTY LINKS

Our app may contain links to third-party websites or services. These third-party sites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of these third-party sites.

13. SHOPIFY'S PRIVACY POLICY

By using our app, you also agree to Shopify's Privacy Policy, which governs how Shopify collects, uses, and shares your data. Please review Shopify's Privacy Policy for more information.

14. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@vify.io
• Website: https://vify.io
• Shopify App: Vify Order Printer & PDF Invoice

For privacy-related inquiries, we will respond to your request within 30 days.

15. YOUR CONSENT

By using our app, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please uninstall our app from your Shopify store.